Draft — pending legal review

Cancellation and Refund Policy

This page is foundational copy only. Final legal pages must be reviewed by a qualified Saudi lawyer before publication.

The ability to cancel an order or booking and receive a refund depends on request status, service type, and the provider's policy. Applicable conditions and potential charges should be displayed before confirmation whenever possible.

Cancelling a booking

Cancellation windows by service type and request status are pending confirmation and legal review before publication.

Refund processing

Refund methods, timelines, and any applicable charges are pending confirmation and legal review before publication.

Provider policies

Where a provider sets its own policy, the applicable terms are displayed during booking. The precedence between provider and platform terms is pending legal review.